Critical Communication Practices for Laboratory Leadership - ELMCOMMUN12W.2022
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This adaptive learning activity is intended for pathologists who are new to laboratory management responsibilities.

Credit Type: CE, CME
Duration: 2 hours
Launch Date: December 15, 2022
Expiration Date: December 15, 2025 11:59 PM (CT)
Pricing: Junior Member Fee: $20.00
MOC Category: Medical Knowledge, Patient Care, Interpersonal and Communication Skills

This activity is part of the Essentials of Laboratory Management learning series.

Save 10% when you purchase three or more courses in this series together. For more information about the courses included in the series click here.

Click here to purchase multiple courses in the series.

NOTE: This course includes 2021 CAP accreditation checklist requirements. Please check your current CAP accreditation checklists for the most recent updates.

This activity provides a solid introduction to the basics of interpersonal communication and consists of the following critical topics: communication basics, adaptive communication strategies, dealing with interpersonal communication issues, and facilitating an open dialog within a multidisciplinary environment. Strategies for building and maintaining rapport and resolving conflicts through effective communication are reviewed, including techniques for communicating with credibility, assessing emotional intelligence, listening to others, overcoming communication barriers, disclosing errors, consulting clinical colleagues, and negotiating a solution to conversational conflicts. You will learn specific techniques that promote uplifting conversations to get to know others, ensure everyone is heard, and recognize and praise contributions.

In addition, this adaptive activity offers a unique learner experience. By answering a series of questions that determine your existing knowledge, you will be prescribed a customized pathway that focuses on individual learning needs.

After completing this activity, you should be able to:

  1. Identify the communication roles played by pathologists in leadership positions.
  2. Select appropriate communication channels to facilitate communication.
  3. Use clear, direct language to establish credibility and state your point of view.
  4. Apply communication strategies to effectively collaborate, influence, and manage resistance from others.
  5. Adapt your communication strategy to the needs of the audience and the situation.

Sarah M. Bean, MD, FCAP

CME/CE Information
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Category 1: The College of American Pathologists designates this internet enduring material educational activity for a maximum of 2 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE (Continuing Education for nonphysicians): The CAP designates this educational activity for a maximum of 2 credit(s) of continuing education. Participants should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved for continuing education credit in the states of California and Florida.

The American Society for Clinical Pathology (ASCP) Board of Certification (BOC) Certification Maintenance Program (CMP) accepts this activity to meet the continuing education requirements.

Below, you will find the financial disclosure relationships for anyone who was able to affect the content of this educational activity.

The CAP mitigates all the relevant financial relations listed for these individuals.

The following authors/planners/reviewers have no financial interests/relationships to disclose:
Sarah M. Bean, MD, FCAP
Eyas M Hattab, MD, MBA

The following authors/planners/reviewers have financial interests/relationships to disclose:

The following In-Kind Support has been received for this activity:

The following Commercial Support has been received for this activity:

Payment Information
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.

College of American Pathologists
CAP Learning
325 Waukegan Road
Northfield, IL 60093-2750

Refund Policy
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at or fax at 847-832-8006.

Technical Requirements
Pop-up blockers must be turned off.

The CAP recognizes that some Veteran’s Administration, US Government, and military participants may have difficulty accessing the online activity. If you experience difficulty or have any questions, please contact a representative of the Customer Contact Center at 800-323-4040 option 1 or

This activity and evaluation are available December 15, 2022 and expire December 15, 2025, at 11:59 PM (CT). Upon completion of the activity your credit will be awarded. Your certificate may be downloaded from your Transcript.


Non-Member Price:   $104.00  
Member Price:  $80.00   

Critical Communication Practices for Laboratory Leadership