This activity is part of the Laboratory Medical Director (LMD) learning series. Save 10% when you purchase all of the courses in this series together. Below are the courses included in the series. Click here to see all courses in the series.
- Achieving Regulatory and Accreditation Compliance
- Driving Excellence: Tools and Strategies for Managing Quality
- Getting Your Message Across: Effective Communication Strategies
- Good Laboratory Decisions for Better Patient Care
- Improving Patient Outcomes: Managing Risk and Reducing Errors
- Successful Laboratory Leadership: Taking Action and Getting Results
- Working Together for Success: Key Strategies for Building Teams
This activity originally released as Getting Your Message Across: Effective Communication Strategies and was available between December 12, 2019, and December 12, 2022. The content was reviewed in April 2022.
NOTE: This course includes 2021 CAP accreditation checklist requirements. Please check your current CAP accreditation checklists for the most recent updates.
This activity provides a solid introduction to the basics of interpersonal communication and consists of the following high-level topics: communication basics, speaking, listening, collaborating, and adapting. Models and elements of communication and feedback are examined. Strategies for building and maintaining rapport and resolving conflicts through effective communication are reviewed; including techniques for communicating with credibility, listening to others, disclosing errors, consulting clinical colleagues, and dealing with difficult conversations. Throughout the activity, interactive scenarios provide realistic practice for implementing key characteristics of effective communication. It also includes a 15-question assessment.
After completing this activity, you should be able to:
- Identify the key communication roles played by the laboratory medical director.
- Listen actively to what others are saying to ensure complete understanding of the situation.
- Use clear, direct language to establish credibility and state your point of view.
- Apply communication strategies to effectively collaborate, influence, and manage resistance from others.
- Adapt your communication strategy to the needs of the audience and the situation.
Monisha Bhanote, MD, FCAP
Kim A. Collins, MD, FCAP, FNAME
Megan K. Dishop, MD, FCAP
Bradley M. Turner, MD, MPH, MHA, FCAP
Elizabeth A. Wagar, MD, FCAP
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
CME Category 1: The College of American Pathologists designates this internet enduring material educational activity for a
maximum of 3.5
AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
CE (Continuing Education for nonphysicians): The CAP designates this educational activity for a maximum of 3.5 credit(s) of continuing education. Participants should claim only the credit commensurate with the extent of their participation in the activity.
This activity is approved for continuing education credit in the states of California and Florida.
The American Society for Clinical Pathology (ASCP) Board of Certification (BOC) Certification Maintenance Program (CMP) accepts this activity to meet the continuing education requirements.
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.
College of American Pathologists
325 Waukegan Road
Northfield, IL 60093-2750
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at
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This activity and evaluation are available December 13, 2022 and expire December 12, 2025 11:59 PM (CT). Upon completion of the activity your credit will be awarded. Your certificate may be downloaded from your Transcript.