Improving Patient Outcomes: Managing Risk and Reducing Errors - LMDRSKMGT12W.2019
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This activity is intended for laboratory medical directors, section supervisors or managers, and anyone interested in learning more about laboratory management and operations.

Credit Type: CE, CME
Duration: 2 hours 30 minutes
Launch Date: December 12, 2019
Expiration Date: December 12, 2022 12:00 AM (ET)
Pricing: Junior Member Fee: $20.00
MOC Category: Medical Knowledge, Patient Care, Practice-Based Learning and Improvement

This activity focuses on risk and compliance requirements. It provides laboratory medical directors with the information they need to identify risks, monitor the environment, and prevent potential errors in the laboratory. Key elements of compliance and how to adapt a compliance plan in accordance with the Office of Inspector General guidelines are also covered. Throughout the activity, interactive scenarios allow you to apply prospective and retrospective risk management tools.

After you’ve completed each module, a summary will be available for you to download and print.

Self-study modules include:

  • Introduction to Risk in the Laboratory (20:00 minutes)
  • Assess and Manage Risks in the Laboratory (40:00 minutes)
  • Regulations and Standards in the Laboratory (15:00 minutes)
  • Employment and Safety Regulations (15:00 minutes)
  • Compliance in the Laboratory (20:00 minutes)
  • Disaster Risk Management in the Laboratory (10:00 minutes)

After completing this activity, you should be able to:

  1. Use risk management tools to conduct prospective and retrospective risk assessments and develop risk management strategies.
  2. Establish and maintain a laboratory compliance program and compliance plan as specified by the Office of Inspector General.
  3. Describe laboratory compliance regulations and their potential risk factors.
  4. Describe the laboratory medical director’s role in relation to disaster planning.

CME/CE Information
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Category 1: The College of American Pathologists designates this internet enduring material educational activity for a maximum of 2.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE (Continuing Education for nonphysicians): The CAP designates this educational activity for a maximum of 2.5 credit(s) of continuing education. Participants should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved for continuing education credit in the states of California and Florida.

The American Society for Clinical Pathology (ASCP) Board of Certification (BOC) Certification Maintenance Program (CMP) accepts this activity to meet the continuing education requirements.

Completion Requirements
You must answer the assessment questions and complete the evaluation to claim credit and print your certificate.

Payment Information
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.

College of American Pathologists
CAP Learning
325 Waukegan Road
Northfield, IL 60093-2750

Refund Policy
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at or fax at 847-832-8006.

Technical Requirements
Pop-up blockers must be turned off.

CAP Learning has recognized that some Veteran’s Administration, US Government, and military participants may have difficulty accessing the online assessment portion of this activity. If you experience difficulty or have any questions, please contact a representative of the CAP Learning Division at 800-323-4040 option 1 or

This activity and evaluation are available December 12, 2019 and expire December 12, 2022 12:00 AM (ET). You must claim credit by this date and time.


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Improving Patient Outcomes: Managing Risk and Reducing Errors