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Increase your ability to design new processes, modify existing processes, minimize mistakes, and manage your risks.

This course provides methodology focused on five main categories of mistake-proofing tactics and shows examples of these tactics from the domain of laboratory medicine.

It includes video commentary by CAP member pathologists with experience using Lean and other process improvement techniques.

After completing this activity, you should be able to:

  • Follow a methodology to analyze a process and eliminate or minimize mistakes.
  • Recognize categories of tactics to eliminate or minimize mistakes.
  • Differentiate “knowledge in the head” from “knowledge in the world.”
  • Differentiate “culture of individual excellence” from “culture of process excellence.”
  • Differentiate errors from defects.
  • Differentiate “error of judgment” from “error of execution.”

Laboratory quality managers as well as medical and administrative leaders who are responsible for managing risk and minimizing mistakes in the laboratory

Duration: 4 hours

Availability: January 1, 2024 - December 31, 2025

  • After purchase, there is one year to log in / register into this activity.
  • To ensure you receive continuing education (CE) credit, the activity must be completed and credits claimed by the posted activity expiration date.
  • More than one year after the purchase date, participants will no longer be able to register.

Course Features

  • Delivered online via interface that allows participants to learn at their own pace.
  • Device-responsive – learners can access the courses with device-responsive software that works for smart phones, tablets, or laptops.
  • Individual learners can use their own login and will have their own bookmarking when they leave and return to the course.

Sample Course Content (PDF)

Non-Member Price:   $425.00  
Member Price:  $425.00