Order accuracy bears an obvious relationship to the quality of laboratory testing. When the laboratory fails to complete a requested test, it delays the diagnostic evaluation, consumes resrouces, causes patient inconvenience, and may prolong therapy. When the laboratory completes a test that was not requested, the cost of care increases, patients may be subjected to unnecessary phlebotomy, and laboratory efficiency declines. Use this monitor to help meet CAP Laboratory Accreditation Program Checklist statement GEN.20316 for test order accuracy and meet The Joint Commission Standard DC.01.02.01: The laboratory performs testing based on written laboratory test orders.
Measure the incidence of incorrectly interpreted and entered outpatient physician test orders into the laboratory information system, compare performance across institutions, and track performance over time.
On six preselected weekdays per month, participants will compare eight outpatient requisitions or order sheets to the orders
entered into the laboratory’s information system to determine if any order entry errors occurred.
This monitor includes test order review from ambulatory outpatients seen in offices and clinics operated by your laboratory services, private physician offices, nursing homes, extended care facilities, and free-standing phlebotomy areas. Also included are send-out tests, chemistry, hematology, microbiology, immunology, toxicology, and urinalysis tests on out patients. Order entry error categories include requesting physician errors; incorrect, missing, and extra test errors; test priority errors; and copy or fax result errors.
This monitor excludes tests performed in transfusion medicine or anatomic pathology and also excludes tests from the following patient care settings: inpatient, emergency department, ambulatory surgery, urgent care, chest pain center, 23-hour short-stay facility, employee health department, outpatient screening fair/promotion, and dialysis center.
- Overall outpatient order entry error rate (%)
- Order entry error rates by type (%)
- Breakdown of error types (%)
- Shipment A: December 3, 2018
- Shipment B: March 4, 2019
- Shipment C: June 3, 2019
- Shipment D: September 3, 2019
Participants in the Q-TRACKS program receive:
- Users Guide
- Templates and instructions for data collection
- Quarterly reports that include fingerprint clusters, customer-defined groups, and all institution comparisons
- Peer directory
Q-TRACKS activities meet the American Board of Pathology MOC Part IV Practice Performance Assessment requirements.
For Comprehensive Collection of Tools, see Quality Management Tools.