Feedback and You: Give it. Seek it. Use it. - FEEDBCKNU10Q.2018
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This activity is intended for pathologists and laboratory managers interested in honing their skills in giving and receiving performance feedback.

Credit Type: CME, SAM
Duration: 1 hour 30 minutes
Launch Date: October 29, 2018
Expiration Date: October 28, 2021 12:00 AM (ET)
Pricing: Junior Member Fee: $10.00
MOC Category: Interpersonal and Communication Skills, Professionalism

The ability to provide effective feedback is essential for engaging team members and fostering learning and growth. In the laboratory, feedback is important because its impact extends beyond self-improvement and ultimately effects patient care. In this activity, Dr. Sarah Bean and Dr. Sara Jiang of Duke University Pathology offer best practices for giving feedback, demonstrate high-yield feedback techniques, and provide tips for making the most out of feedback received.

This activity includes six podcast episodes that you may listen to in any sequence on your PC, tablet, or smartphone. (Speakers or headset required.) It also includes downloadable job aids to help you apply techniques in your practice setting and culminates in a five-question post-test.

Podcast episodes include:

  • Starting the Feedback Conversation (15:50 minutes)
  • Ask-Tell-Ask: Beyond the Feedback Sandwich (12:28 minutes)
  • Pendleton’s Rules: Building Self-Awareness Through Feedback (9:54 minutes)
  • One-Minute Preceptor: Creating Quick Teaching Moments (12:28 minutes)
  • Receiving Feedback Like a Pro (14:59 minutes)
  • Post-Feedback Action Planning: Use it! (15:26 minutes)

After completing this SAM eligible activity and post-test, you should be able to:

  1. Use components of effective feedback to plan feedback conversations.
  2. Demonstrate proven feedback delivery models.
  3. Implement strategies to receive feedback productively.

CME Information
Accreditation: The College of American Pathologists (CAP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CME Category 1: The College of American Pathologists designates this internet enduring material educational activity for a maximum of 1.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the American Board of Pathology’s (ABP) Continuing Certification (CC), formerly known as Maintenance of Certification (MOC), requirements for Self-Assessment Modules (SAMs).

Passing Requirements
You have a total of three opportunities to take and pass the post-test. If you correctly answer 70% or more of the post-test items, you may claim credit. CME/SAM credit can be applied to the American Board of Pathology (ABP) Self-Assessment Module (SAM) requirements. You must pass the post-test to claim credit; therefore, if you do not pass, you cannot claim any credit.

The following authors/planners/reviewers have financial interests/relationships to disclose:
Sarah M. Bean, MD, FCAP, as a stockholder, receives dividends from Aflac.

The following authors/planners/reviewers have no financial interests/relationships to disclose:
Xiaoyin “Sara” Jiang, MD, FCAP

The following In-Kind Support has been received for this activity:

The following Commercial Support has been received for this activity:

Payment Information
To pay with a check, print a copy of this page and send it with your check to the address below. You will be notified when your payment has been processed and you have been registered into the activity.

College of American Pathologists
Education Division
325 Waukegan Road
Northfield, IL 60093-2750

Refund Policy
Refunds will be handled on an exception basis. Please submit your request to the CAP in writing via email at or fax at 847-832-8006.

Technical Requirements
Pop-up blockers must be turned off.

CAP Learning has recognized that some Veteran’s Administration, US Government, and military participants may have difficulty accessing the online assessment portion of this activity. If you experience difficulty or have any questions, please contact a representative of the CAP Learning Division at 800-323-4040 option 1 or

This activity and evaluation is available October 29, 2018, and will expire on October 28, 2021, at 12:00 AM (ET). You MUST claim credit by this date and time.


Non-Member Price:   $40.00  
Member Price:  $50.00   

Feedback and You: Give it. Seek it. Use it.