Objectives
After completing this activity, you should be able to:

• Recognize essential areas to address to effect change.
• Identify sources of resistance to change.
• Minimize resistance to change.
• Use a stakeholder analysis tool.
• Apply a flexible methodology to change situations.

Audience
Laboratory leadership, quality managers, supervisors, section managers, medical technologists, and others with responsibility for directing and participating in change activities

Duration: 4 hours

Availability: January 1, 2026 - December 31, 2027

• After purchase, there is one year to log in / register into this activity.
• To ensure you receive continuing education (CE) credit, the activity must be completed and credits claimed by the posted activity expiration date.
• More than one year after the purchase date, participants will no longer be able to register.

Course Features

• Delivered online via interface that allows participants to learn at their own pace.
• Device-responsive – learners can access the courses with device-responsive software that works for smart phones, tablets, or laptops.
• Individual learners can use their own login and will have their own bookmarking when they leave and return to the course.

Sample Course Content (PDF)